Category & Business Operations Specialist

• Assist in setting and optimizing pricing strategies for Resal products.
  
• Support commission margin adjustments to maintain profitability across sales channels.
  
• Review and refine product categorization to align with market trends and customer preferences.
  
• Analyze sales data and consumer behavior to provide pricing recommendations.
  
• Assist in planning and executing periodic promotions based on historical performance.
  
• Track category and channel-specific performance metrics to identify growth opportunities.
  

• Support the end-to-end onboarding process for new merchants, ensuring proper pricing, commission structure, and contract setup.
  
• Manage gift card setup, approval processes, and category assignments in digital platforms (HubSpot, Retool).
  
• Work closely with the Partnership Team to facilitate smooth merchant integration.
  
• Maintain and update the gift card catalog, ensuring accurate product details and pricing.
  

• Assist in collecting and maintaining merchant price lists, particularly from aggregators, ensuring pricing competitiveness.
  
• Work with the Finance Team to validate commission margins and pricing models.
  
• Conduct basic price comparisons across aggregators to ensure competitive market positioning.
  
• Generate reports for finance and sales teams, utilizing Airtable and other reporting tools.
  

• Monitor and troubleshoot pricing discrepancies and category listing issues to ensure a seamless customer experience.
  
• Ensure product availability and accuracy across all sales channels, identifying and resolving discrepancies in merchant offerings.
  
• Assist in resolving pricing, category, and merchant onboarding issues that impact customer experience.
  

• Work closely with Finance, Sales, Partnerships, and Marketing teams to streamline operations.
  

Requirements

• Education: Bachelor’s degree in MIS, Marketing, Business Administration, or a related field.
  
• Experience: 1-3 years in category management, pricing, business operations, or commercial support.
  

• Technical Skills:
  
• Strong data analysis and reporting skills.
  
• Proficiency in Airtable, Retool, HubSpot, and automation tools like Zapier.
  

• Soft Skills:
  
• Ability to collaborate with cross-functional teams.
  
• Detail-oriented and proactive in problem-solving.
  
• Strong communication and organizational skills.